General terms for booking

The forwarding of a booking request on the “Portanuova Milano” app implies the user’s express acceptance of the general conditions established by Fondazione Riccardo Catella for the provision of the service requested by the user, considered an integral part of the booking.

CONDITIONS FOR MAKING THE BOOKING

Booking is permitted for parties aged 18 and up.
Booking by minors under the age of 18 is allowed only with authorisation of a parent or of the party who exercises parental responsibility.

THE BOOKING INCLUDES

Every numbered position has one beach umbrella and one or two deckchairs. Every position is sanitised by facility staff before use.

Personal data necessary for the booking:

Name
Surname
E-mail
Data pertaining to the bookings (time, duration, beach umbrella)

Additional information provided voluntarily by the user if they want to benefit from specific benefits (e.g. reserved places) assigned to Bamfriends might be processed.

Specific information on the processing of personal data is contained in the notice published by Fondazione Riccardo Catella found on http://www.bam.milano.it/privacy-policy/

The booking is considered confirmed once the customer has sent their relevant request.

After the booking is finalised, the customer will receive an e-mail summarising the booking, which is the ticket that the customer should show when checking in to enter the Lido.

CHECK IN

After purchasing the ticket on the application, specifying date and time, the customer will arrive at the Lido entrance and will be welcomed by the service staff who will measure their temperature. No temperature will be recorded. If the temperature is higher than 37.5°, the person will not be admitted to the facility. Otherwise, the staff will check the ticket received by e-mail (it is recommended to also check the spam mail), will give the user an ID bracelet and will accompany the customer to the selected position, where they can remain for the desired time.

HEALTH RULES

By approving these conditions, the user declares under their responsibility and guarantees, also on behalf of the persons entering the BAM LIDO with the user, to:

be aware of the obligation to stay at home if they have a fever (equal to or higher than 37.5°);
not have or not have developed over the last 14 days other flue symptoms such as cough, respiratory difficulty, etc.;
not be subject to the quarantine measure, whether mandatory or voluntary;
not have had contacts with parties who have tested positive for COVID-19 or with suspected positives in the last 14 days;
use the sanitisation dispensers at the BAM LIDO entrance to disinfect their hands;
avoid crowds by remaining in the space assigned;
wear the face mask according to the instructions provided;
follow other instructions that might be given by security staff

CHECK OUT
At the end of the specified time the customer will be asked to leave the occupied position, which will be promptly sanitised by the facility staff.

CANCELLATION AND MODIFICATION POLICY

The booked slot can be cancelled or modified using the “Portanuova Milano” app.

A link to help the user in the cancellation process is provided in the booking summary e-mail.

RULES AND LIMITATIONS

The admission bracelet is for personal use only, and is to be worn for the entire duration of the stay.
Smoking is prohibited.
Do not leave your personal effects unattended.

Dogs may remain on a leash inside the assigned area. Dispose of trash in the special containers.
Do not introduce glass containers.
Do not disturb the peace.

Do not move the deskchairs and beach umbrellas. They are positioned in compliance with the safety measures.

PLEASE REMEMBER

We remind you that management does not assume responsibility for looking after items of any value or for their loss.

Management does not answer for injuries to people or damages to objects caused by improper use of spaces, materials and equipment.

For information and bookings, for closings due to maintenance, bad weather or extraordinary events, we recommend that you consult all the info on the day on www.bam.milano.it

For more information you can contact us at: info@bam.milano.it